Chandni Naidu

product designer

Design, research, and strategy for data-driven workflows.

I'm a Product Design Leader with 12 years of experience building digital products, including being a founder in education technology.

As a designer, I've built products that do the heavy lifting for customer's needs, making them sticky, indispensable. As a leader & manager, I've built happy & successful teams, and provided the right environment for designers to do the best work of their career.

Recent work

Developing a Cognitive Model of Emergent Tech Users in India

Developing a Cognitive Model of Emergent Tech Users in India

In 2016, India had one billion mobile users, 220 million smartphone users and 100 million active WhatsApp users - many of whom were people with limited education, minimal technology exposure, and often economic constraints. Despite these barriers, WhatsApp became their preferred communication tool. We analyze how this has come to be, using a framework task abilities in emergent users.

Research, Research-ops, Ethnography, HCI

12 min read